The third-biggest airline in Canada, Air Transat flies to more than 60 destinations, across Quebec, Ontario, Alberta and British Columbia as well as 34 countries, mainly European, South American and Caribbean locales.
Founded in 1987, the airline is part of an all-inclusive company, providing low-cost flights, cruises, tours and packages. Just what sort of tours and packages are offered? Air Transat acquired the suddenly defunct Thomas Cook Travel Limited’s Canada operations in 2006, if that provides any clarity. The airline’s on-time record is laughable, and travelers complain about tightly packed seats with no leg room and poor customer service.
In early 2020, a woman flying Air Transat from Guadeloupe arrived at the airport one hour and 50 minutes before her flight to have her online check-in not work. After waiting in line for 40 minutes to speak to the gate agent, her records could not be located. By the time she received her boarding pass and was checked in, it was less than an hour until departure, so she was refused entry at the gate for checking in too late. (She was awarded damages following the incident.)
