“The pride our people have in their airline is almost patriotic!” Continental Airlines crowed in this ad. And for many years, this pride made Continental a major player in the airline biz.
But in 2012, it went the way of so many airlines when it was snapped up by another company, United, in a $3 billion deal.
Today, the four biggest airlines — American, Delta, United, and Southwest — control about 80 percent of total domestic passenger traffic, a monopolization that many have blamed for declining customer satisfaction. Only health-insurance companies and internet service providers are less popular than airlines. Yikes.